Service Message

Service Update

Royal Mail stike action

The Communication Workers Union has announced four strike days on Friday 26th and Wednesday 31st August and then Thursday 8th and Friday 9th September. We expect our parcelforce collections service to be disrupted and our service support team may be busier than usual on the days after the strikes as we may need to make last minite shipping updates or hold deliveries for a day.

Our tracked UPS services will continue as usual and we recommend using an alternative courier if neccessary. You can bring repairs to our service counters in Manchester or London, Vauxhall. Alternatively you can bring repairs for delivery to us to any Wex Photo Video branch.

Repair turnaround times

Please be aware that while we are booking in as many repair items as we were in 2019, and many aspects of life have returned to normal, both COVID-19 and Brexit have had some adverse effects on our workshop capacity, repair turnaround times and customer service response times.

Fixation is continuing to repair and service photographic equipment and while customers can still receive rapid sensor cleaning and while-you-wait repairs at our service counters, we are aware that for more in-depth repairs that stay in our workshop for longer our current turnaround times are causing concerns with both new and returning repair customers. We are doing all we can to bring our service levels back to the fast repair service we were delivering before the pandemic.

How COVID-19 affected repairs

We have a large workshop of 20 technicians supported by a team of five administrators who all work in fairly close proximity to one another to complete a repair. At significant COVID peaks we reduced our workshop to six key technicans and one administrative support member who could continue to work at a safe distance from one another. Our demand for repairs never dropped to the same extent and this created a bottleneck in every area of the business from booking-in new repairs to producing estimates and shipping kit back to customers.

Outside of the UK COVID-19 affected both the demand for and supply of electronic components especially semiconductors which make the chips and processors present in every digital camera and many new lenses. This did not have an immediate impact as we hold a helathy stock of parts in our workshop but over time as these stocks in the UK and Europe were not replenished, some repairs have experienced unprecedented spare parts waiting times.

How Brexit has affected repairs

In addition to COVID affecting the supply chain of parts and our turnaround times, Brexit-related delays may also occur if your repair requires spare parts. All our spare parts ship to the UK from Japan, China and South Asia via depots in Europe. The movement of goods into the island of Great Britain is not as easy as it was before the UK left Europe in 2019 and our deliveries of spare parts are facing delays when crossing the channel. Deliveries being held at customs, and delays and queues at ports ahead of channel crossings make it almost impossible to accurately forecast when spare parts from outise the UK will arrive with us.

How is Fixation changing to improve our repairs

We have six new team members who have joined us in the workshop and some new roles to help make our workshop more efficient. While we train new team members our teams will be slower to reply to enquiries coming in but once eveyone is up to speed these new recruits will make a world of difference.
Customer Service: Sara and Jenice have recently joined the repairs team, Sara has joined us as Customer Service Manager, Jenice is joining the customer service team. They are both being trained up at the moment on our repairs administrative systems.
Workshop: Steven and Jaya are new starters in our workshop currently shadowing experienced technicians to learn repair processes and techniques for a range of cameras and lenses.
New role: Head of Repairs Regina has joined Fixation as Head of Repairs, a role that spans administrative and technical teams. She is currently working with the customer service team to make our processes more efficient and chipping in where needed to help booking in new repairs that have arrived.
New role: Stock Controller for Spare parts Tahir has joined us to look after spare parts ordering and stock control, this gives time back to our technicians who were managing spares orders as well as estimating and completing repairs. Once Tahir has our day to day orders running smoothly we will look at increasing our stock holding to minimise supply delays.

Coming Soon: Behind the scenes we have been working on our repair tracker to make it easier to track and respond to repair updates online and make more information about repairs available at all hours.

If you are looking to start a new repair then the best place to start is with our Online Repair Form https://www.fixationuk.com/complete-a-repair-form/

We appreciate your patience and support during these difficult times and we hope to be back up to capacity shortly.

Our current COVID-19 measures in place in Leeds, London and Manchester

Masks: We reommend that customers continue to wear masks when possible when entering our premises. Spare masks are available on request, alternatively we can bring sales items and repairs to the door if paid in advance.

Our showroom and repair counters in London, Manchester and Leeds are open for business. Feel free to drop in whenever you can for expert advice, product demos and repairs.

When you visit please remember that we have the following measures in place:

• We recommend wearing a mask if possible when entering our premises
• Hand sanitiser stations are available
• Our showrooms and demo equipment are cleaned regularly
• All repairs are disinfected as a final stage of cleaning before return

SONY FE 24-70MM F2.8 GM II

Sony FE 24-70mm f2.8 GM II

Today Sony launches the FE 24-70mm f2.8 GM II lens the second generation of the workhorse wide to standard to short-telephoto lens that powers countless professional photographers around the world. With a few new features and in-house G Master lens standards from Sony this release packs a lot of power into a smaller and lighter lens.

Sony FE 24-70mm f2.8 GM II: £2,099
The Sony FE 24-70mm f2.8 GM II is available to pre-order just contact our sales team on sales@fixationuk.com or call us on 0207 582 3294.

Sony FE 24-70 GM II in use on the Sony FX3 and a gimbal.
Sony FE 24-70 GM II in use on the Sony FX3 and a gimbal.
New features:

1. Circular Aperture with 11 aperture blades for smooth out of focus areas and consistent bokeh at all apertures.
2. Dedicated aperture control ring with click / declick switch
3. Smaller and lighter, only 699g vs 886g from the Mark I version
4. Sharper images, twenty elements arranged in 15 groups employing ED (Extra-low dispersion), XA (Extreme Aspherical), Super ED and aspherical elements in addition to special lens coatings, reduce aberations and artifacts for sharpness throughout the zoom range.

Sony FE 24-70mm f2.8 GM II: £2,099
The Sony FE 24-70mm f2.8 GM II is available to pre-order just contact our sales team on sales@fixationuk.com or call us on 0207 582 3294.

Sony FE 24-70 2.8 GM II side view
Sony FE 24-70 2.8 GM II Lens

Sample images from Sony by Mathias Kniepeiss:

Bette Lynch on Women by Women

In conversation with Bette Lynch on Women by Women

In September 2021 we interviewed Bette Lynch about her work for ActionAid as part of Wex Photo Video’s #WomenInTheIndustry campaign to celebrate the success of female creatives who are working to change the way we see the world.

Bette is a photographic strategist, content lead and all-around advocate. In this inspiring interview we discuss Bette’s work with major organisations, using photography to tell untold stories in the most visually insightful way. We’ll discuss how she began her career, and offer advice to those looking to work in a similar field.

During this session, Bette will talk us through her creative processes inclusive of research, preparation and finalisation of projects/project approval.

Bette Lynch was talking to Tiffany Tangen. You can find out more about Bette’s work at twentynineagency.com/

Olivia Harris on Shot by Women image

Olivia Harris on Shot by Women

Shot By Women, launching on International Women’s Day 2022, is a project dedicated to uplifting female press photographers and allowing them to gain recognition in the industry. It’s a new image library that women photographers around the world can sign up to, providing them with support and rights-managed distribution for their work.

Women photographers come together to support the launch of SHOTBYWOMEN – Worlds first ever stock library to house exclusively women-created content covering all areas of photography. Launching International Women’s Day 2022. www.shotbywomen.com

And it works on the other side of the fence too – providing busy picture editors and newsdesks with a resource they can use to quickly and easily find women and feminine-of-centre photographers, worldwide. Someone who understands just how valuable this could potentially be is Olivia Harris.

Olivia spent just under five years working in pictures for The Times, rising through the ranks to become Saturday Picture Editor. She worked with news photographers every day to break the biggest stories with unforgettable imagery, and has also worked to redress the gender balance in the newsroom by commissioning and championing women photographers.

Women and non-binary people are significantly more represented in news photography than they have been in the past – however, as demonstrated in data collected by Women Photograph, there is still a long way to go before reaching parity, with the majority of front-page bylines still going to men. Shot By Women and projects like it are putting in the vital work needed to make news photography more representative of everyone’s experiences. We spoke to Olivia to find out more about the project…

Fixation: Thanks for talking with us, Olivia. Can you tell us about Shot by Women and how it all came together?

Olivia Harris: About a year ago, I put out a call-out on my personal Instagram, saying that I would really like to increase the number of female contributors that we were using at The Times. I’d looked down our freelancers list and realised that almost everyone we were regularly using on news were men. And, while obviously the guys we were using were dependable and fantastic, I found that fact really depressing.

So, I put out this callout, and thought it probably wouldn’t get much traction, maybe a couple of dozen responses.

I got thousands of messages. I had to turn off notifications on my Instagram because it was going off every second! It was quite overwhelming, and took me literally months to go through, but it was one of the best things I’ve done. I just loved it – loved seeing the enthusiasm, and talking to female freelancers who were desperately trying to break into news, but finding it really difficult, finding it to be quite a closed-off environment.

Off the back of that, Tabatha Fireman, founder of Female Perspective, messaged me, saying she was launching Shot By Women. Covid had previously kind of put a stop to it ramping up, but over the past year Tabatha has really propelled it forward, and it’s launching on International Women’s Day.

The plan for Shot By Women is to bridge that gap. I was hearing so often in the messages I was receiving how difficult it was to contact people on the desks – and yeah, having worked on the desks, it’s hard enough to talk to people on other desks in the same building! Shot By Women will hopefully make it a lot easier for people on both sides – for photographers to get in contact, be commissioned, and have their archive used through the agency side of things. That will be an amazing resource for them, to make sure that their work is being seen.

And through an entirely female perspective. At the moment when you go to a standard agency – Getty, for example – you can’t filter by gender of photographer. It will be a completely new concept, and will hopefully encourage the desks to really think about the bylines that they’re using. And then on the other side of it, from the commissioning perspective, it will make it super-easy for desks to go to a bank of hopefully hundreds, maybe even thousands, of photographers who have signed up to Shot By Women, and know that they can speak to one of the team and get exactly what they need. To know that what they’re commissioning will be shot by a woman – which, unless you know someone specifically, you can’t really do at the moment.

Montage of images created by SHOTBYWOMEN contributing photographers.

Fixation: The world of press photography is still very male-dominated. Why do you think press photography specifically has been so slow to change in this regard?

Olivia: It’s sad that there are so, so few women photographers in comparison. I think it’s also the nature of it being so competitive – and The Times is a prime example of this. Once you find a photographer that is trustworthy, and will do exactly what you want, when you have a business job that comes in at 9AM, and needs shooting at 2PM that day, you have to just get it done. You’re conditioned by the pressure and the editors and the expectations.

It’s only when you have a little bit more time that you are able to introduce those new voices and perspectives into the paper. So it needs work on both sides, I think – for women to really shout and push themselves forward, and then also for desks to be way more conscious about who they’re commissioning, and to think about how we can maybe try and balance it out a little bit more. It’s so desperately needed.

Fixation: In the messages you received after your callout, were there any things that women photographers said that particularly stayed with you?

Olivia: The overwhelming thing that I took from it was just the enthusiasm and the gratitude. Everyone was just saying, “Oh my god, someone’s actually thinking about this, and wanting to change it.”

Working on the desk is unrelenting. It’s ridiculously long days, very high pressure. And I think it’s so easy to just keep going without stopping and thinking, “Okay, how can we change this and how can we make it better?” I’m not criticising anyone, because I was one of those people. But I think that was the main thing I received from the call-out was just everyone being like, “Thank you so much for wanting to change something.”

Fixation: This conversation has definitely made me reflect on what a difficult and demanding job being a Picture Editor sounds like it must be.

Olivia: The adrenaline keeps you running. If you’re picture editing, there is a standard of anywhere between a 12-hour and 14-hour day. You have to see everything, you have to be aware of everything, and you have to love it. You really, really have to love it.

Fixation: Something I wanted to touch on was also that you were recently a curator for the British Press Photographers’ Association Assignments 2021 exhibition. We spoke to a few of the selected photographers – Samir Hussein, who took that fantastic shot of Stormzy at the Brits, and Hollie Adams, who captured the moment of Dominic Cummings leaving Downing Street. What was that experience like for you?

Olivia: That has been the highlight of my career so far. I absolutely loved it. I have a lot of thanks to go to Hollie – she was, I think, one of the people that put me forward to be one of the curators. It was an absolutely phenomenal experience – I mean, it’s just the dream. You get given… I think it was nearly 2,000 photos, and you have to whittle it down to your top 20, and then a reserve top 20, because there are going to be duplicates between the curators.

I did my first edit, and managed to get a great selection .. of about 300 amazing photos, and I had to keep going and going and going. I had given myself a couple of days off – I requested that from my manager, because I really needed the time. By the end of it, I was going slightly doolally, looking at the same photos over and over again. But it was amazing, and it was so great to go to the exhibition – I think I went three or four times – and see the collection up on the walls. It was a really nice collection, and was so diverse.

Dominic Cummings waits for a taxi on Whitehall the day he leaves downing street © Hollie Adams
Image from Assignments 2021 exhibition by the BPPA: Dominic Cummings, special adviser to UK Prime Minister Boris Johnson, waits with a box of possessions on Whitehall after departing from number ten Downing Street on the day of his resignation. 13 November 2020.
© Hollie Adams

Also, one of the highlights was meeting so many people. Working on the desk, I would speak to these people every day, or see their names in the feeds. But I hadn’t met any of them, ever. And so I was walking around the exhibition and constantly bumping into photographers and being like, “Oh, it’s you!”

I think it’s sad that there aren’t more opportunities to do that, because the relationships between photographers and desks are so important. I don’t think that they’re nurtured enough at all. And that kind of loops back to my call-out, because desks putting a bit more effort in and nurturing relationships with photographers – that’s how you get the most out of your commissions. And that’s how you get new voices in.

Olivia Harris was talking to Jon Stapley. You can find out more about Shot By Women at www.shotbywomen.com

Canon RF Telephoto Lenses image

Canon RF Telephoto Lenses

Canon has expanded its lens range for the full-frame EOS R mirrorless system with the addition of two blockbuster super-telephoto RF lenses:

  • Canon RF 800mm f5.6 L IS USM
  • Canon RF 1200mm f8.0 L IS USM

Canon have made EF versions of these focal lengths in the past, the legendary EF 1200mm f5.6 L from 1993 is incredibly rare. They were made to order, there is only speculation about how many were ever produced and we have never seen one at Fixation. More recently in 2008 the EF 800mm f5.6 L IS USM had the new benefits of Canon image stabilisation and magnesium alloy build for lighter weight however it was still 4.5kg

Times and technologies have moved on and while we saw mark II and mark III versions of the 300mm and 400mm super telephoto lenses which were ever lighter, better balanced, with more advanced stabilisation systems and power aperture control rings, there was never a revision to the 1200mm or 800mm lenses until today.

Lenses are available to pre-order, contact our sales team on sales@fixationuk.com or call us on 020 7582 3294 for more information.

Key specifications compared
RF 1200mm f8.0 L IS USMRF 800mm f5.6 L IS USMEF 1200mm f5.6 LEF 800mm f5.6 L IS USM
Release Year2022202219932008
Focal Length1200mm800mm1200mm800mm
Maximum Aperturef/8.0f/5.6f/5.6f/5.6
Weight3.34kg3.14kg16.50kg4.50kg
Image StabilisationYes: 4 Stop ISYes: 4.5 Stop ISNoYes: 4 Stop IS
Close focus distance4.3m2.6m14.0m6.0m
Price£22,449£19,099No longer available£13,549

Lenses are available to pre-order, contact our sales team on sales@fixationuk.com or call us on 020 7582 3294 for more information.

Are they really compact lightweight and portable?

This depends on your perspective, if you are used to using telephoto lenses, especially if you used to use 1990s and 2000s mark I telephoto lenses from Canon then the answer is yes! The difference between those early telephoto lenses and what Canon can produce now is phenomenal. So much so that we often have to double check the cases of the mark III EF telephoto lenses to make sure there is a lens in them. When you are used to the heavier kit, the new kit feels like it is barely there.

On the other hand if you are used to small lenses eg. 70-200mm f2.8, 24-105mm f4.0, prime lenses under 180mm, then the answer is no. Any supertelephoto lens will seem large and unwieldy to start with. They are “long” lenses by definition super telephoto lenses have to be longer and larger to magnify subjects at a great distance. The lenses have their own cases and cannot be put into a normal backpack along with your camera and flash, when travelling overseas this is a significant consideration.

In the end it is down to what you are used to as a photographer, and if you have never used a telephoto lens before don’t worry you can it takes a little practice but the results are well worth it. If you do travel regularly, covering international sport for example, this becomes a normal part of your travel planning.

Telephoto lenses launched April 2021:

Canon has announced three new lenses in the RF range: An RF 100mm f2.8 L Macro USM, Super-telephoto RF 400mm f2.8 L IS USM and, even longer a Super telephoto RF 600mm f4.0L IS USM.

THree new lenses launched by Canon 14th April: RF 600mm f4, RF 400mm f2.8 and EF 100mm f2.8 Macro. All lenses are Canon L series.
Left to right the RF 600mm f4.0L IS USM, RF 400mm f2.8L IS USM, RF 100mm f2.8 L Macro IS USM

All three lenses use Canon L series optics and are RF versions of tried and tested EF lenses updated for EOS R mount mirrorless digital cameras.

Canon RF 100mm f2.8 L Macro IS USM Lens        £1,449
Canon RF 400mm f2.8 L IS USM Lens                 £12,449
Canon RF 600mm f4 L IS USM Lens                    £13,409

To place an order with our sales team, call us on 0207 582 3294 or email sales@fixationuk.com

Canon RF 100mm f2.8L Macro USM

The 100mm is a versatile lens which delivers excellent macro images but it is by no means limited just to macro photography. The earlier version of this lens for DSLR camera bodies (EF 100mm f2.8L IS Macro USM) was prized for it’s revealing, clear images and used by beauty, product and portrait photographers as well as extensively for artwork reproduction and archive digitization. The image stabilization on a short telephoto was a real boon for early DSLR filmmakers working with the EOS 5D series and Cinema EOS systems.

In short, we’re confident this lens will be a popular choice for a wide range of photographers using EOS R cameras and may tempt more to move to mirrorless.

Fast close focusing

This lens achieves fast, precise and controlled focus, in near silence by using two Nano USM autofocus motors to drive two separate optical element groups. A floating lens group (which required the use of a second focus motor) is used to make the lens more compact and to focus closer for up to 1.5x magnification. Shorter distances within the lens make focusing faster.

The independent movement of the two optical groups also suppresses focus breathing, the subtle change in magnification seen when focusing a traditional optical system.

Rock steady image stabilisation

The hybrid IS system in the RF 100mm f2.8L IS Macro USM delivers up to 5 stops of image stabilisation in the lens alone. Paired with the in-body image stabilisation of the Canon EOS R5 the lens is capable of up to 8 stops of image stabilisation. Both of these measurements have been tested independently by CIPA.

It is worth noting that the stabilisation is tested at a standard subject distance and not at a macro distance. Because macro photography is much more revealing of shake and subject movement, Canon state that the IS delivers 2-stops of stabilisation when shooting at 1x magnification. For greater macro stability the lens has an optional tripod attachment ring.

Spherical Aberration (SA) control

A defining feature of this lens is the addition of a Spherical Aberration Control ring. The SA Control gives photographers more control of depth of field and bokeh by moving the floating element group independently. This allows you to alter the look of your bokeh and defocus in front of and behind the subject.

Canon RF 100mm f2.8L Macro IS USM Lens        £1,449
To place an order with our sales team, call us on 0207 582 3294 or email sales@fixationuk.com

Canon RF 400mm f2.8 L IS USM and RF 600mm f4.0 L IS USM

Two fast telephoto lenses are set to bring Canon mirrorless cameras into the world of professional sport and wildlife photography. These lenses give photographers the ability to capture the action while staying safely on the sidelines. 400mm is a standard length for football and rugby while 600mm is the go-to for cricket and golf. Outside the world of sport, the 600mm is highly prized by bird photographers and both focal lengths are used by wildlife photographers around the world.

Fast AF with Dual Power focus drive

These lenses are often used to track moving subjects. Canon have added a second power connection point to the lens mount so that with compatible cameras the lenses can draw more power for faster focusing and more accurate subject tracking.

Both lenses have a full time manual focus override so you can quickly adjust focus without switching focus modes. The 600mm allows you to set three manual focus speeds for precise control.

Portable

These are large lenses, the long focal lengths and wide apertures make these lenses objects that often dwarf the camera attached. Canon have done all they can to make such large lenses as light and easy to use as possible. Using lightweight alloys for the barrels the 400m is the lightest 400mm f2.8 for mirrorless cameras on the market at only 2.89kg. The 600mm is only a fraction heavier at 3.09kg.

Canon are no longer providing these lenses in bulky flight cases instead opting for reinforced soft cases to reduce the overall weight of the kit while travelling.

Canon RF 400mm f2.8 L IS USM Lens                 £12,449
Canon RF 600mm f4 L IS USM Lens                    £13,409
To place an order with our sales team, call us on 0207 582 3294 or email sales@fixationuk.com

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