How to Send Your Equipment for Repair:
- Complete the Repair Form: Fill out our online repair form.
- Print and Post: Print the completed form and shipping label. Package your equipment and the form, then post it to our Fixation workshop.
- Drop-off Option: Alternatively, drop off your equipment at one of our 15 Wex Photo Video/Fixation stores. Please note a £25 admin fee applies for repairs dropped into a Wex Photo Video store, which is deducted from the total repair cost if you proceed with the repair.
Important Note: Please only send accessories directly related to the reported fault.
What Happens Next:
- Equipment Receipt: Upon receiving your equipment, we’ll log it into our system, noting the specific issue or service request.
- Online Tracking: You’ll receive an email with a link to our online tracker, where you can monitor the progress of your repair.
- Repair Estimate: For chargeable repairs, we’ll inspect your equipment and send you an estimated cost via email. Our repairs start at £144 (including VAT) and cover parts and labour. Please check your spam folder for any missed emails. You can review and approve or decline the estimate online.
- Repair Completion: Once your repair is finished, you’ll receive an email with a payment link. After payment, we’ll ship your equipment back to you via courier.
- Sensor Clean: For sensor cleaning services, we’ll clean your equipment externally and perform a thorough sensor cleaning and testing. Upon completion, you’ll receive an email with a payment link. Once payment is processed, we’ll ship your equipment back to you.
Note: If the estimate is declined or repair isn’t possible, we’ll send a link to pay for return shipping.
If we cannot repair your equipment in-house, we will subcontract the repair to the manufacturer. Our team will contact you for approval and to get a deposit payment.
Contact Us
Our workshop service support, and sales teams are available Monday to Friday: 9am – 5pm
Wednesdays 9:30am – 5pm in London.
Our workshop, showroom and phone lines are closed on weekends and bank holidays.
I’ve used Fixation twice to fix 2 separate Sony Alpha One camera once under warranty due to a shutter failure and other due to a cracked screen and memory card failure both times took a few weeks due to getting parts in, but result was 1st class and customer service was always great. Highly Recommend
I’ve been coming to Fixation for years & always received excellent service and an honest opinion. Always incredibly quick to respond and repair too. And friendly too, always readily available to chat. Most recently had to visit and received excellent advice and service from Andrea who knows his stuff when it comes to cameras. Honest, reliable and top notch opinion and knowledge - I can’t rate the service more highly.
On each of my 3 visits to Fixation London I have been very impressed by their professionalism, helpfulness and friendliness. My first visit required a repair to my Canon 5D & 1-400 Lens. On completion the insurance company refused to cover. Without being asked Fixation contacted the company and the matter was resolved. My 2nd visit was a 1 to 1 training session for canon r. This was an excellent 1 hour session which resolved all my queries. The third visit resolved my 5D firmware issues. I wish I had found them years ago. Thank you to all staff and Greg in particular.
